Sowers Spring Services – Privacy Policy
Last updated: October 2025
At Sowers Spring Services, we are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and transparently. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a booking, or use our cleaning services.
Information We Collect
Information you provide directly
- Your name, address, and contact details (phone number, email address)
- Details about your property or cleaning requirements
- Payment details (only for processing transactions securely via trusted providers)
- Any messages, emails, or enquiries you send us
Information collected automatically
When you visit our website, we may automatically collect:
- Your IP address, browser type, and device information
- Website usage data such as pages viewed, time spent, and referral source (via cookies and analytics tools)
How We Use Your Information
- Provide and manage cleaning services
- Respond to your enquiries and booking requests
- Process payments and issue invoices
- Send booking confirmations, updates, and receipts
- Improve our website and customer experience
- Comply with legal, tax, or insurance obligations
We will only use your personal data when the law allows us to, and for the purposes for which it was collected.
Legal Basis for Processing
- Contract: to fulfil the cleaning services you have requested or agreed to.
- Legitimate Interests: to improve our operations, manage enquiries, and deliver excellent customer service.
- Consent: when you opt in to receive marketing updates or newsletters.
- Legal Obligation: to comply with tax, employment, or regulatory requirements.
How We Store and Protect Your Data
- We store personal data securely on password-protected systems and encrypted servers.
- Access is limited to authorised staff who need the information to perform their duties.
- Physical records (if any) are stored safely and disposed of responsibly when no longer needed.
- We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.
Sharing Your Information
We will never sell or rent your data to third parties.
We may share your information with:
- Trusted third-party service providers who support our business (e.g., IT, payment processors, or insurance companies)
- Legal or regulatory authorities when required by law
All third parties are required to maintain the same level of data protection and confidentiality that we do.
Data Retention
We will only keep your personal data for as long as necessary to:
- Provide the services you have requested
- Meet legal, tax, or accounting obligations
Once data is no longer required, it will be securely deleted or anonymised.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data (where applicable)
- Object to or restrict certain types of processing
- Withdraw consent for marketing communications
To exercise your rights, contact us at info@sowersspringservices.co.uk. We will respond within 30 days.
Cookies and Website Tracking
Our website uses cookies to improve user experience and analyse traffic. Cookies are small text files stored on your device that help us understand how visitors use our site. You can manage or disable cookies in your browser settings, although some parts of the site may not function properly without them. We may also use Google Analytics or similar tools to collect anonymised usage data.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We recommend checking this page periodically to stay informed of how we protect your data.